Job Description:

We are looking for full-time Customer Service Representatives to join our team in Lahore. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, resolving customer complaints, and providing information about our services.

Responsibilities:

• Provide excellent customer service to clients.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints efficiently and professionally.
• Provide accurate information about services and offerings.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve overall customer experience.
• Handle customer complaints and inquiries in a professional manner.
• Flexibility to work in shifts.

Education Required:

• A/O levels or equivalent, IELTS certification is a plus.

Requirements:

• Excellent English communication and interpersonal skills.
• Strong problem-solving and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of customer service principles and practices.
• At least 1 year of prior Customer Service experience.
• Flexibility to work in shifts.