Delete your Moawin account

This page explains how to delete your account and its data on Moawin.pk and in the Moawin app (Android, by Techno Assist). The app and the website use the same account.

How to delete your account

Sign in at moawin.pk or in the Moawin app.
Open your account page: Account for candidates and employers, your dashboard for institutes, branch admins and consultants.
Choose Delete my account, tick the box and confirm.

Cannot sign in? Write to contact@moawin.pk from the email address of your account and ask us to delete it. Once we have confirmed the request comes from you, we delete the account and its data for you, without the 30 days.

What happens

At once: you are signed out and your account is hidden. We send you one email with the deletion date.
After 30 days: the account and its data are permanently deleted.
To cancel: sign in within the 30 days and choose "Restore my account". After the 30 days the account cannot be brought back.

What is deleted

Candidates: your login, profile, CV details (education, experience, languages), uploaded documents, photo, job applications, and your chat messages and chat files.
Employers: your login, company profile and logo, all your job ads, the applications sent to those ads, and your chat messages and chat files.
Consultants: your login, your consultant profile, its services and pictures.
Institutes and branch admins: your login and your own personal details (name, email, phone, photo), and your own contact details where they appear in the institute's listing.
For every account: password-reset records and the log of emails we sent to your address. If the same email address is also used by another Moawin account, these two are not removed with your account: reset records expire after 2 days and the email log after 12 months.

What is kept, and for how long

An institute's public listing (branches, admission notices, posts) stays on Moawin.pk as directory information and is managed by our staff. Ask us at contact@moawin.pk to change or remove it.
Backups: our encrypted backups are kept for up to 12 months. Deleted data disappears from them as they expire, at the latest 12 months after the deletion. If we ever restore a backup, deletions made since then are applied again before the site reopens.
Messages sent through the contact form are not part of an account. They are deleted automatically after 12 months, or sooner if you ask.
Newsletter: if you subscribed with your account's email address, that address is deleted from our newsletter list (Mailchimp) together with the account - unless another Moawin account uses the same address. If you subscribed with another address, unsubscribing stops the emails but the address stays with the newsletter provider until you ask us to delete it: write to contact@moawin.pk and name the address.
Server logs (technical records such as IP addresses) are kept for 14 days. A separate security record of password changes made by our staff (who, when, which account number - no password) is kept for 90 days.
A record that a deletion happened: the type of account, an internal number and the dates. It contains no name, email address or other personal detail.
Pictures may remain in the delivery network's temporary copies for a short time after they are deleted.

Delete some data without deleting the account

You can remove documents, your photo, education and experience entries, and (for employers) job ads from your dashboard at any time. For anything else, write to contact@moawin.pk; we answer within 30 days.