Job Description:

Seeking a Customer Support Representative to deliver exceptional service and resolve inquiries promptly. This role requires strong communication skills, attention to detail, and the ability to handle various customer issues efficiently.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly.
• Identify and address customer needs to ensure satisfaction.
• Provide accurate information about products, services, and policies.
• Resolve complaints effectively, escalating when necessary.
• Maintain product knowledge and collaborate with other departments.

Education Required:

• High school diploma or equivalent; college degree preferred.

Requirements:

• Previous customer service experience preferred.
• Maximum 1 year of experience required.
• Excellent communication and problem-solving skills.
• Proficiency with computer systems and CRM software.
• Ability to work under pressure and flexibility to work non-traditional hours.