Job Description:

We are excited to announce an opportunity for a dedicated and enthusiastic Front Desk Receptionist to join our premier outdoor laser tag arena, located in Lahore. As the first of its kind in Pakistan, our arena offers thrilling laser tag experiences that provide a unique form of entertainment for individuals of all ages. We strive to create thrilling and exceptional memories for our customers. We are seeking a candidate with excellent phone etiquette, communication skills, and a good understanding of computer systems to manage bookings through online software and handle all reception duties efficiently.

Responsibilities:

• Welcome and assist customers in person and over the phone with professionalism and enthusiasm.
• Utilize online booking systems to schedule laser tag sessions and maintain accurate records.
• Provide information about our services and address inquiries and concerns promptly.
• Ensure a seamless check-in process for customers and assist with equipment needs.
• Maintain cleanliness and organization at the front desk area.
• Collaborate with stakeholders and provide exceptional customer service.

Education Required:

• High school diploma or the equivalent.

Requirements:

• Excellent phone etiquette and communication skills, both verbal and written.
• Proficient computer skills, including experience with booking software and basic office applications.
• Strong interpersonal skills and the ability to interact effectively with customers and colleagues.
• Highly organized with the ability to multitask and prioritize tasks in a fast-paced environment.
• Previous experience in customer service or receptionist roles is preferred.
• Experience with shooting games is a plus but not required.
• Must be reliable, punctual, and able to work flexible hours.