Job Description

Responsibilities:

• Listen to recordings of ongoing campaigns for compliance.
• Utilize software Vonage to check for emails, messages, etc.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Review agent recordings for adherence to compliance standards.
• Establish a check-and-balance system through continuous monitoring.
• Implement quality assurance measures to enhance compliance.
• Maintain thorough documentation and escalate critical issues.
• Stay informed about industry regulations and best practices.
• Handle sensitive information and recordings with confidentiality.
• Escalate critical compliance issues to higher management.

Education Required:
N/A

Requirements:

• Previous experience in sales or compliance-related roles preferred.
• Familiarity with software tools like Vonage is a plus.
• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal skills.

Salary Package:
Rs35,000.00 - Rs55,000.00 per month

Other Details:

• Job Type: Full-time
• Ability to Commute: Lahore (Required)
• Ability to Relocate: Lahore: Relocate before starting work (Required)