key responsibilities of a Customer Sales Officer for a call-center job description:

• Handle inbound and outbound customer calls professionally.
• Identify customer needs and recommend suitable products or services.
• Generate sales leads and convert prospects into customers.
• Achieve daily, weekly, and monthly sales targets.
• Explain product features, benefits, pricing, and terms clearly.
• Follow up with potential and existing customers to close sales.
• Maintain accurate customer records and update CRM systems.
• Build strong customer relationships and provide excellent service.
• Handle customer questions, objections, and concerns effectively.
• Promote additional products or services through upselling and cross-selling.
• Follow approved sales scripts, company policies, and compliance requirements.
• Coordinate with supervisors and other departments to resolve customer issues.
• Maintain professional communication and a positive attitude.
• Prepare daily sales/activity reports and provide feedback to management.
• Continuously improve product knowledge, communication, and sales skills.