Job Description:

Vampwelt, an eCommerce shoe store, is hiring a Customer Support Executive to handle client communication and support. The ideal candidate should have a good understanding of Shopify order fulfillment, courier coordination, and general eCommerce operations. You will be responsible for confirming orders via phone calls, responding to customer queries and messages on social media and WhatsApp, handling complaints, and managing returns. You’ll also communicate with courier companies to ensure optimal delivery rates.

Responsibilities:

• Confirm customer orders via phone calls
• Respond to customer inquiries on WhatsApp, direct messages, and comments
• Process orders through the Shopify platform
• Coordinate with courier companies for deliveries and negotiate rates
• Manage order returns, exchanges, and customer complaints
• Maintain customer satisfaction and timely follow-ups

Requirements:

• Prior experience in eCommerce customer service preferred
• Knowledge of Shopify order management is essential
• Familiarity with courier company operations in Pakistan
• Strong communication skills (verbal and written)
• Ability to multitask and handle customer complaints professionally
• Proficient in WhatsApp and social media messaging