Job Description:

• Handle incoming calls from UK customers and provide accurate, timely resolutions.
• Maintain a positive and professional tone while addressing client concerns.
• Document customer interactions clearly and precisely.
• Explain technical or process-related information in simple, easy-to-understand language.
• Ensure customer satisfaction by following up where necessary.

Responsibilities:

• Respond to customer inquiries via inbound calls.
• Troubleshoot basic service-related issues and provide solutions.
• Update internal databases and systems with customer interactions.
• Escalate complex issues to supervisors when needed.
• Meet performance targets including call handling time and customer satisfaction scores.

Requirements:

• Minimum education: O Levels / Matric or above (Bachelor’s preferred).
• Excellent English communication skills (verbal and written).
• American or neutral accent.
• Proficiency in Microsoft Excel and Word.
• Age: 18+ with a valid CNIC.
• Fresh graduates are encouraged to apply.