Job Description

Join Fortis BPO as a Customer Service Representative supporting US-based clients in a unique call center environment. This role involves using an innovative avatar communication system, ideal for those with good listening skills and basic English. The position offers a night shift, fixed salary, and incentives in a friendly, growth-focused workplace.

Responsibilities

• Use the avatar system to communicate with customers by pressing buttons (non-verbal communication).
• Listen carefully to customer inquiries and respond appropriately using the system.
• Provide excellent customer support while adhering to campaign guidelines.
• Maintain a professional and patient demeanor during interactions.
• Collaborate with team members and supervisors to meet service goals.
• Follow company policies and procedures to ensure quality service.

Requirements

• Matriculation/O-Level education minimum.
• Fresh candidates with no prior experience are welcome.
• Good listening skills and basic understanding of English.
• Strong communication skills suited for non-verbal customer interaction.
• Ability to work night shifts comfortably.
• Open to both male and female candidates.
• Willingness to learn and adapt to a unique communication system.