Job Description

As a Quality Assurance Officer, you will oversee the quality assurance processes within the organization, ensuring that all products and services meet internal and external standards. You will play a key role in maintaining compliance, improving processes, and supporting the delivery of high-quality outcomes.

Responsibilities

• Develop and implement QA programs, standards, and documentation
• Hire, train, and supervise QA engineers and testers
• Conduct internal audits and process assessments
• Analyze QA data and reports to identify areas for improvement
• Address customer complaints with corrective actions and track resolution
• Ensure compliance with applicable regulations and standards
• Provide training to staff on QA procedures and best practices
• Monitor production processes to align with management expectations

Requirements

• Understanding of Warranty Quality Assurance Processes
• Familiarity with Software Quality Review techniques
• Knowledge of Software Quality Management principles
• Strong analytical and problem-solving skills
• Attention to detail and ability to document findings accurately
• Good communication and team coordination abilities