Job Description:

Handle inbound and outbound calls related to digital marketing products and services. Provide detailed information about digital marketing offerings such as SEO, social media marketing, web development, and paid campaigns. Follow communication scripts while adapting to customer needs to effectively resolve queries and objections. Identify sales opportunities during calls and close sales to achieve targets, earning a 4% commission on each sale. Maintain accurate records of customer interactions and sales activities in the call center database.

Responsibilities:

• Respond to customer inquiries about digital marketing services.
• Promote digital marketing products to potential customers.
• Provide clear and accurate information regarding digital marketing offerings.
• Maintain records of all interactions and sales in the system.
• Meet sales targets by identifying and closing sales opportunities.
• Work collaboratively with the marketing team to stay informed about promotional activities.

Requirements:

• Previous experience in call center or customer service roles, preferably with exposure to digital marketing sales.
• Strong verbal communication and active listening skills.
• Ability to work the night shift (6 PM to 3 AM) onsite at our Lahore office.
• Basic understanding of digital marketing concepts (training can be provided).
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; additional qualifications in marketing or sales are a plus.