Job Description

We are looking for a Chat Support Executive to assist our customers with queries related to our products. The role involves resolving customer issues, recommending solutions, and guiding users via chat. The ideal candidate should be an excellent communicator, familiar with chat software, and capable of earning clients' trust to ensure a positive customer experience.

Responsibilities

• Respond to customer queries in a timely and accurate manner via email or chat.
• Identify customer needs and assist them in using specific product features.
• Update internal databases with information on issues and valuable customer discussions.
• Monitor social media for customer complaints and offer assistance.
• Share feature requests and workarounds with the team.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure issue resolution.
• Gather feedback and share it with the Product, Sales, and Marketing teams.
• Assist in training junior Customer Support Representatives.

Requirements

• A-Levels or Intermediate.
• Experience as an Email/Chat Support Agent or similar role. Familiarity with the real estate domain is a plus.
• Proficiency in live chat handling and communication.
• Excellent customer service and problem-solving abilities.
• Multi-tasking and patience in handling tough cases.
• Familiarity with help desk software and CRM systems.