Job Description

Medatron, a leading Healthcare IT company in Pakistan, seeks an energetic Customer Service Representative for its office in Johar Town, Lahore. This role involves managing inbound and outbound calls for US-based customers, providing information on company products, and ensuring a high level of customer satisfaction. Competitive basic salary and commission structure are offered.

Responsibilities

• Contact US-based customers to gather and provide relevant information.
• Deliver product details to customers in a clear and professional manner.
• Accurately enter customer information into the portal.
• Follow up on complex customer cases and resolve them efficiently.
• Ensure exceptional customer service at all times.

Requirements

• Minimum 3–4 years of customer service experience with professional communication skills and an American accent.
• Experience in CGM campaigns is preferred but not mandatory.
• Strong persuasion, negotiation, and teamwork skills.
• Proficiency in managing inbound and outbound sales calls.
• Ability to handle customer dealings effectively.