Job Description

The Customer Service Representative will be responsible for handling both inbound and outbound calls. The representative will assist customers with inquiries, resolve issues, promote products and services, and achieve performance targets.

Responsibilities

• Address customer inquiries, issues, complaints, and service requests promptly and professionally.
• Provide Customer Support: Troubleshoot product or service-related issues and provide effective solutions.
• Manage Orders and Requests: Process customer orders, schedule appointments, and handle service requests.
• Maintain CRM: Update customer details and interactions in the CRM system.
• Upsell or Cross-sell: Promote additional products or services that may meet customers’ needs.
• Achieve Service Goals: Meet performance metrics such as call handling time and customer satisfaction scores.

Requirements

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Previous call center, customer service, or sales experience is a plus but not required.
• Multitasking: Ability to manage multiple systems and tasks during calls.
• Technical Proficiency: Familiarity with CRM software and basic computer applications.
• Goal-Oriented: Able to meet individual and team performance targets.