Job Description

We are hiring for the position of Order Taker and Front Desk Representative in Gulberg, Lahore. The role involves being the first point of contact for customers, managing orders, handling inquiries, and ensuring smooth front desk operations. The ideal candidate should be organized, proactive, and customer-focused, with excellent communication and problem-solving skills.

Responsibilities

• Accurately take and process customer orders via phone, email, or in-person.
• Verify order details to ensure accuracy and coordinate with relevant departments for timely fulfillment.
• Maintain accurate records of orders, invoices, and customer interactions.
• Greet customers at the front desk and assist with inquiries about products, services, or policies.
• Address customer complaints and escalate issues when necessary.
• Manage communication channels such as calls and emails.
• Keep the reception area tidy and stocked with necessary supplies.
• Perform basic administrative tasks including data entry, filing, and log maintenance.

Requirements

• 6 months to 1 year of relevant experience.
• Strong communication and interpersonal skills.
• Proficiency in handling administrative tasks and managing customer interactions.
• Organizational skills with attention to detail.
• Ability to work in a fast-paced environment and multitask effectively.