Job Description:

As a Call Center Agent, you will be responsible for handling booking and dispatching calls efficiently and professionally, utilizing various dispatch systems used in the minicab and taxi market.

Responsibilities:

• Manage inbound and outbound calls for taxi booking and dispatch.
• Utilize booking and dispatch systems (e.g., ICabbi, Cab Treasure, Cordic, Autocab).
• Communicate professionally and clearly with clients and team members.
• Maintain and manage email lists for client communications.
• Adapt to new processes and learn new areas and locations.

Requirements:

• Experience: 1+ year of experience in the UK taxi booking and dispatch market is essential.
• Language: Must speak English fluently with a professional communication style. Only advanced English speakers will be considered.
• Technical Skills: Experience with taxi dispatch systems (e.g., Autocab, ICabbi) is required.
• Soft Skills: Excellent listening skills and the ability to learn new processes.
• Location: Must be able to commute to Bahria Town Phase 4, Rawalpindi with ease.

Education:

• Minimum of Matriculation/O-Level.