Job Description:

We are looking for a skilled Sales Representative to join our team, responsible for managing inbound customer inquiries and outbound sales calls. The ideal candidate will be proactive in engaging potential customers, meeting sales targets, and providing excellent customer service. You will be responsible for making sales calls, maintaining customer relationships, and promoting the company’s products across various platforms.

Responsibilities:

• Handle inbound calls from customers, addressing inquiries and concerns.
• Conduct outbound calls and cold calling to identify prospects, set appointments, and manage the sales cycle to close new business.
• Engage with customers through social media platforms and digital communication tools.
• Stay updated on the company’s products, features, and upcoming releases.
• Suggest alternatives to customers if desired products are unavailable.
• Focus on meeting sales targets and actively discuss strategies with the team.
• Provide helpful solutions to customer queries and ensure customer satisfaction.
• Maintain an updated customer list to introduce new products and services.
• Inform customers about the company’s terms, conditions, and delivery process.
• Address after-sales service queries and provide support.
• Prepare and present reports on customer feedback and key performance indicators to senior management.

Requirements:

• Bachelor’s degree; relevant training or certifications are a plus.
• 3-5 years of experience in outbound sales or customer service roles.
• Proven track record in sales, preferably in a remote setting.
• Strong understanding of customer behavior and effective communication techniques.
• Excellent interpersonal and teamwork skills.
• Proficiency in digital communication tools such as video conferencing and collaboration platforms.

Education:

• Bachelor’s degree; relevant training or certifications are a plus.