Job Description:

We are looking for a dedicated Customer Chat Support Representative to join our team in Islamabad. In this role, you will interact with customers via live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction. This position is perfect for someone who thrives in a fast-paced environment and is committed to delivering a high-quality customer experience.

Responsibilities:

• Provide prompt and professional support through live chat, addressing customer inquiries and complaints.
• Troubleshoot and resolve product or service issues, escalating when necessary.
• Offer accurate product, service, and promotion information to help customers make informed decisions.
• Maintain detailed and accurate records of customer interactions and actions taken.
• Follow up with customers to ensure satisfactory resolution and offer further assistance.
• Collaborate with other departments to improve customer experience and resolve issues.
• Meet response and resolution targets according to company standards and SLAs.
• Stay updated on product knowledge and customer service practices, contributing to team improvements.

Requirements:

• Bachelor’s degree
• 1-2 years of experience in customer service, ideally in a live chat role
• Strong communication and problem-solving skills
• Ability to work collaboratively and independently
• Familiarity with customer service software and practices