Job description

This is a full-time on-site role as an International Call Center Representative at Speakeasy Marketing Pvt. Ltd. located in Lahore District. As an International Call Center Representative, you will handle outbound calls, address customer inquiries and concerns, provide information about our products and services, and ensure customer satisfaction through excellent communication and problem-solving skills.

Responsibilities
• Business Generation: Proactively reach out to new customers through cold calling, aiming to generate business opportunities and build a robust pipeline.
• Client Relationship Management: Quickly establish value-based relationships with B2B customers, ensuring a deep understanding of their digital marketing needs and preferences.
• Needs Assessment: Identify and analyze customer requirements, aligning them with our digital marketing offerings to provide tailored solutions.
• Product Promotion: Effectively promote and position the strategic and tactical values of our digital marketing services to potential clients.
• Digital Marketing Expertise: Maintain a thorough understanding of digital marketing products to guide and advise customers accurately and effectively.
• Lead Management: Research, qualify, manage, and meticulously track leads and sales activities to ensure a continuous and effective sales process.
• Call Center Dynamics: Operate competently and competitively in a fast-paced, transactional call center environment, utilizing strong project and time management skills.
• Conversion through Engagement: Develop strong relationships with clients over the phone, aiming to convert leads into sales by understanding and addressing their needs.
• Sales Support: Assist the Sales Supervisor by transferring potential client calls for further engagement and conversion into sales.
• Communication Skills: Exhibit excellent English communication skills, leveraging prior experience in international sales and customer service to engage effectively with clients.

Requirements:
• Excellent verbal and written communication skills in English
• Previous customer service or call center experience is preferred
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced and dynamic environment
• Attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Proficiency in using computer systems and software
• Flexibility to work in shifts, including evenings and weekends
• High school diploma or equivalent