Job Description:

Alestra Solutions is seeking a Junior Technical Customer Service Representative (Night Shift) to join our team in Islamabad. This full-time on-site role involves providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience through technical assistance and problem-solving.

Responsibilities:

• Provide technical support to customers via chat and calls regarding application projects.
• Handle client inquiries and manage projects effectively.
• Become a product expert and technical resource for customers, answering questions on product features and troubleshooting technical issues.
• Act as a liaison between developers and clients to facilitate clear communication.

Requirements:

• Strong problem-solving skills with a customer-focused mindset.
• Excellent communication skills, both written and verbal.
• Highly organized with the ability to prioritize competing tasks.
• Willingness to work in rotational shifts.
• Efficient in task management and distribution.