Job Description:

This is a full-time on-site role for a Front Desk Manager located in Lahore. The Front Desk Manager will be responsible for ensuring customer satisfaction, providing exceptional customer service, handling receptionist duties, managing communications, and making reservations.

Responsibilities:

• Ensure customer satisfaction by providing exceptional customer service.
• Handle receptionist duties, including greeting and assisting visitors.
• Manage communications, including answering phone calls and responding to emails.
• Make reservations and manage booking systems.
• Maintain a tidy and organized front desk area.
• Coordinate with other departments to ensure smooth operations.
• Handle customer inquiries and complaints in a professional manner.
• Monitor and manage the front desk staff.
• Maintain records of guest interactions and activities.
• Assist in administrative tasks as needed.

Education Required:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Requirements:

• Customer Service and Customer Satisfaction skills.
• Minimum of 2-3 years of experience in receptionist duties.
• Strong communication skills.
• Ability to handle reservations.
• Excellent organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Proficiency in using office software and booking systems.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.