Job Description:

Medatron is a leader in the Healthcare IT industry based out of Pakistan that provides technology services to its parent company in the US. We are currently looking for an energetic Customer Service Representative for our office located at Johar Town, Lahore. We offer an excellent commission structure along with a competitive basic salary.

Responsibilities:

• Calling customers in the US and gathering all relevant information.
• Providing customers with detailed information about the company’s products.
• Entering all gathered information into the portal.
• Following up on complex customer cases and ensuring resolution.
• Maintaining the highest level of customer service at all times.

Education Required:

• Graduation in Business, Marketing, Sales, or a related field.

Requirements:

• Minimum of 3 to 4 years of relevant experience.
• Professional communication skills with an American accent.
• Experience in handling both inbound and outbound sales calls.
• Prior experience in CGM campaigns is highly desirable but not mandatory.
• Excellent communication, persuasion, and negotiation skills.
• Ability to work within a team.