Job Description:

Contribute to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance. Provides sales and customer service support to customers calling, emailing, live chatting or instant messaging the team.

Responsibilities:

• Prioritize and process customer orders and requests submitted through telephone, email, live chat, or instant messaging.
• Investigate and resolve customer complaints promptly and patiently, including issues related to late deliveries, incorrect orders, or faulty products.
• Maintain thorough and accurate customer service records.
• Keep confidential records and financial information private and secure.
• Learn to use database systems and technology to deliver high-quality customer care.
• Liaise with company suppliers to arrange collections, deliveries, item repairs, correspondence, and email management as needed.
• Collaborate with the sales team to drive positive company sales results.
• Assist customers in registering online and processing their orders.
• Check product availability for customer orders and order or restock items as necessary to satisfy customer needs.
• Assist the financial department with customer security checks, accounting inquiries, or flagged accounting issues.
• Communicate with customers about their orders, including any delays or changes in delivery.

Education Required:

• High School Diploma or equivalent; Bachelor’s degree preferred.

Requirements:

• Friendly, patient, and able to work in a fast-paced environment.
• Ability to work as part of a team and pay attention to detail.
• Capable of working on deadlines and prioritizing customer orders effectively.
• Strong critical thinking and problem-solving skills.
• Excellent listening skills and accurate record-keeping abilities.
• Proficiency in using database systems and technology for customer care.
• Previous experience in a customer service role is preferred.