Job Description:
We are seeking a dedicated and proactive Customer Service Specialist to join our team. The ideal candidate will have a comprehensive understanding of our products and services and will be responsible for tracking sales data, meeting sales goals, and identifying opportunities to enhance our service offerings.
Responsibilities:
- Provide excellent customer service and technical support to clients and customers via phone, email, and live chat.
- Respond to customer inquiries and issues in a timely and efficient manner.
- Troubleshoot and resolve technical issues with the services.
- Escalate complex issues to the appropriate department or team member for further assistance.
- Document and track customer interactions and issues as per company policies.
- Gather customer feedback and provide suggestions for improvements to products and services.
- Participate in ongoing training and development to stay informed about new products and services.
- Collaborate with other departments within the company to ensure a seamless customer experience.
- Meet and exceed customer satisfaction metrics and goals.
Education Required:
- Relevant educational background in Marketing, Advertising, or a related field.
Requirements:
- Strong customer service and technical support skills.
- Excellent English communication and problem-solving skills.
- Strong ability to multitask and prioritize.
- Experience with SAP and other software like CRM is a plus.
- Ability to work effectively in a team-oriented environment.
Other:
- Salary (As per the Interview).
- EOBI.
- Provident Fund.
- Monthly Performance-based Bonus.
- Appreciation-based Lunch/Dinner/Trips.
- Bi-Annual Increments + Performance-based Increments on Salary.
