Job Description:

We are looking for a resource with strong communication skills and fluency in spoken English for our USA-based Medical Insurance project.

Responsibilities:

• Manage cold callings to potential customers.
• Generate leads through outbound calls.
• Ensure every inquiry is catered properly; work under the supervision of the sales manager and project manager to convert these inquiries into sales.
• Conduct periodic follow-ups to convert inquiries into sales.
• Handle customer complaints, provide appropriate solutions and alternatives within the company guidelines and production capabilities.

Education Required:

• High school diploma or equivalent. Higher education is a plus.

Requirements:

• Fluency in spoken English is mandatory.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints efficiently.
• Fresher or at least 6 months of international call center experience required.
• Willingness to work night shifts (7 PM to 4 AM) with Saturday and Sunday off.