Job Description:
Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.
Responsibilities:
- Respond to customer inquiries promptly and courteously.
- Provide accurate information and assistance.
- Handle complaints professionally and escalate as needed.
- Document interactions and maintain records.
- Stay updated on product features and policies.
Education Required:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
Requirements:
- Previous customer service experience preferred.
- Strong communication and problem-solving skills.
- Familiarity with CRM systems.
- Empathetic and customer-focused attitude.
